For Business

  • For Business

We Are Listening...

We believe that the growth of greenserve over the past 10 years has been increased as we put our client’s needs ahead of everything else.

Considering this important fact, we surveyed a cross-section of our business customers to ask how we can further improve our services. As a result, we are testing the following changes over a period of three months*.

We trust these changes will contribute to a smoother business relationship without difficulties or obstructions, boosting your confidence in using greenserve over the long term.

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No Parking Charges

Our hourly rates and quotations will be inclusive of parking where applicable.

Congestion, ULEZ and parking will still be applied for areas within the congestion charge zone. Please enquire if you would prefer an ‘all-inclusive hourly rate’ for areas within the London Congestion Zone.

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Free Quotes

Free estimations from photos and where necessary site visits!

Offered if your work is non urgent in nature (i.e. no specific deadline for the survey and quotation to be completed) allowing greenserve to incorporate the visit into exiting visit schedules. Many quotes can be compiled free of charge from photos with simple projects such as tap replacement – i.e. photo supplied showing the type of tap mixer/kitchen/bathroom/sink etc.

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if a survey visit is required to compile an accurate quotation, we are prepared to attend free of charge.

Site survey/quote visit do not involve any diagnosis, investigation, trace or use of tools or manual labour. This specific service is designed to provide a quotation for ‘existing/known works’ e.g. ‘I need a quote to replace my radiator’ quotation provided as this meet with the quotation criteria. ‘Please can I have a quote to repair my boiler’ this does not meet with the criteria and a quotation cannot be provided as the fault is unknown.

Reduced Saturday Rates
Reduced Saturday Rates

Same hourly rate charges for Saturday appointments.

(subject to availability. This does not apply to genuine Out of Hours emergencies received on a Saturday)

Reduced Hourly Rate Services
Reduced Hourly Rate Services

Reduced hourly rate services in exchange for a committed amount of Gas Safety Certificates or Electrical Installation Condition reports.

Please enquire

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Live CRM Integration

Live Integration with your CRM

Let us know what CRM you are using and we will try to develop an API that imports quotes, job sheets, invoices and appointment confirmation times ‘live’ from site into your existing CRM. Giving you a 'real time' view of business performance on your own platform to help reduce/eliminate mountains of emails. Please enquire

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Out of Hours Telephone

Telephone “Out Of Hours” call handling & Emergency Job Management

Please enquire

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No Abortive Fees

No more abortive of cancelled visit charges to Landlords or Managing Agents.

We do recognise that in the vast majority of cases abortive visits are not the fault of the Landlord or Managing Agent, they tend to be an issue between greenserve and the resident/tenants. Therefore, with immediate effect greenserve will not seek recompense for an abortive visit from the Landlord or Managing Agent. We have improved our internal procedures by requesting email addresses and contact numbers (at the point of booking) so we can confirm the appointment and manage appointment reminders directly with the residents/tenants. We will closely monitor abortive visits related to key collection to see if any patterns emerge and give constructive feedback if it helps to minimise the financial impact.

1st Hour Refundable
1st Hour Refundable

If greenserve are authorised to proceed with a further works quotation then the 1st hour on site is fully refundable.

Simply discard the original invoice and issue instructions for greenserve to proceed and we will send you a single/final invoice on completion. Please inform the Landlord of this cost saving benefit.

We do understand that working like this may not benefit all of our clients therefore, we will only operate in this way if clients specifically request it in advance.

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Impartial Dispute Resolutions

3rd Party Impartial Dispute Resolutions Ombudsman

After greenserve have been given the opportunity to resolve a query/complaint and a resolution has not been achieved you have the right to refer your query/complaint to the Dispute Resolutions Ombudsmen. The Ombudsman is neither a consumer champion nor a trade body. Their responsibility is to ensure balance allowing both parties to reach a fair and reasonable outcome. This service is free to customers of greenserve Ltd.

Communications Control
Communications Control

You have full control over the automated communications you receive.

Login to your client account portal and turn on or off your communication preferences or to reset your password.

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Key Collections

Key collections

We are happy to collect keys at no additional charge if the property is within the same post code as the branch where the keys are held.